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Open your privacy choices

1988rich explains how your account data, device checks, cookies, and payment records for Touch 'n Go, GrabPay, Boost dan FPX are handled.

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1988rich Open your privacy choices
HELP PATHS

Browse privacy contact paths

Privacy questions should reach the team that can check your account history without exposing more data than needed.

Live chat privacy queue Use live chat when you need a quick check on data access, cookie choices, or an account correction. We verify your identity first, then route sensitive requests away from public conversation threads.
Email request trail Email is suitable for correction, deletion, export, or retention questions that need a written trail. Include your account ID and request type, but leave out payment passwords or unrelated screenshots.
Wallet record help For privacy questions tied to Touch 'n Go, GrabPay, Boost dan FPX records, share only the transaction reference requested by our team. We use it to match wallet activity without viewing your full banking access.
ACCOUNT SAFETY

Switch on clearer account control

We keep privacy work practical: collect what is needed, limit internal access, and keep records only for clear account, security, payment, support, or legal reasons.

Data we collect

We collect account details you submit, login records, device data, wallet references, support messages, and activity needed to run your…

Cookie use

Cookies help keep you signed in, remember language and device choices, measure page errors, and flag risky access patterns.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits, check withdrawals, handle disputes, and meet record…

Security checks

Account access may be checked through password controls, device signals, session logs, and unusual activity alerts.

Retention periods

Some records are kept while your account is active, while payment, dispute, and legal records may be kept longer where…

Your requests

You may ask to access, correct, update, or delete personal data where local law allows.

Check your privacy questions

These answers focus on how this Privacy Policy applies when you open an account, make a payment, contact support, or use the lobby from Malaysia. They explain the usual data flows in plain terms, but your request may depend on account status, verification needs, payment records, and local law.

We collect data you give during account setup, identity checks, support contact, and wallet activity. We also record login times, device signals, cookie data, and transaction references needed for security, payments, and account operation.

Payment data helps us match deposits, verify withdrawals, investigate disputes, and keep required records. For Touch 'n Go, GrabPay, Boost dan FPX, we use transaction references and account matching data, not your wallet PINs.

Yes. Contact support with the detail you want corrected and enough account data for verification. If a payment or security record cannot be changed, we will explain why and record your request outcome.

You can ask for deletion where local law allows. Some records may need to stay for payment disputes, security checks, account misuse prevention, or legal duties before they can be deleted or de-identified.

Cookies support login sessions, language settings, device recognition, error measurement, and security alerts. You can manage them in your browser, but blocking some cookies may affect account access or payment confirmation screens.

Support messages are limited to staff and service providers who need them to answer your request, check account access, or resolve payment concerns. We train teams to avoid asking for unrelated private documents.

Use live chat or email and state whether you want access, correction, deletion, or an explanation of data use. We will verify your account first, then explain the next steps and timing.

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